WE'RE HERE TO HELP
FREQUENTLY ASKED QUESTIONS
From your next order to your next adventure, find answers here.
Where is my order?
After you place your order, you will receive and email confirming that we have received it. We typically pack and ship orders within 2-3 business days, often sooner. Once your shipping label is created, an email with your tracking number will be sent, enabling you to monitor your package's journey. If you experience any delays or issues, please reach out to us, and don't forget to check with your post office as well.
What are your shipping options?
We typically ship via USPS using standard ground shipping, but we also utilize UPS and FedEx based on the best rates available. If you require your order sooner than our standard shipping allows, please email us with your order number and request expedited shipping. Please know that upgraded shipping options may incur additional charges, which we can handle by sending you a separate invoice for payment before we purchase your upgraded label.
How do I request a return or exchange?
Unfortunately, we do not offer refunds exchanges unless there is a manufacturer's defect If you are not satisfied with your purchase for any reason, please reach out to us via email. We will do our best to work out a fair exchange or resolve the issue to your satisfaction. Thank you for your understanding.
